Refund Policy and 45-Day Guarantee Terms

1. Overview

At Dealership Accelerator, we are committed to delivering exceptional DAOS automation services to help car dealerships manage leads and boost sales efficiency. We understand that our clients expect high-quality and reliable services. Any refund, credit, or guarantee right is available only to the extent expressly stated in the applicable signed customer agreement or order form. If the applicable signed customer agreement or order form expressly includes a 45-day guarantee, that guarantee will apply in accordance with its stated terms and conditions. Unless expressly stated otherwise in the applicable signed customer agreement or order form, monthly fees, setup or onboarding fees, usage-based fees, SMS credits, SMS overage charges, carrier fees, third-party pass-through charges, and amounts already incurred or payable under the applicable signed customer agreement or order form are non-cancelable and non-refundable.

2. 45-Day Guarantee

If your applicable signed customer agreement or order form expressly includes a 45-day guarantee, you may request the applicable remedy described in that agreement or order form within 45 days after the applicable start date specified therein, subject to all stated eligibility requirements, exclusions, and conditions. No refund, credit, cancellation right, or other remedy is available under this policy except as expressly provided in the applicable signed customer agreement or order form.

3. Refund Eligibility

To be eligible for any refund, credit, or guarantee remedy:

• You must submit your request within the time period specified in your applicable signed customer agreement or order form, including within 45 days if a 45-day guarantee applies.
• The request must be sent to support@dealershipaccelerator.io with the subject line "Refund Request" or a substantially similar subject line identifying the guarantee or refund request.
• The request must include your full name, company name, contact information, purchase date, the applicable order form or agreement details, and a brief explanation of the reason for the request.
• Your applicable signed customer agreement or order form must expressly provide for the requested refund, credit, or guarantee remedy.
• Your applicable signed customer agreement or order form must expressly include the 45-day guarantee, if you are requesting relief under that guarantee.

4. Refund Process

• Once your request is received and reviewed, we will send you an email to notify you of the status of your request.
• If your request is approved, we will process the applicable remedy provided in your signed customer agreement or order form, which may include a refund or credit, within a commercially reasonable period.

5. Non-Refundable Situations

• Requests made after the applicable period specified in the signed customer agreement or order form, including after the 45-day guarantee period if applicable, are not eligible for a refund, credit, or other remedy.
• Any purchases, renewals, add-on services, usage, or charges not expressly covered by a refund or guarantee provision in the applicable signed customer agreement or order form are final and non-refundable.
• For monthly payment plans or installment payment arrangements, no refund or guarantee remedy applies except to the extent expressly stated in the applicable signed customer agreement or order form.
• Contracts or agreements in which no refund or guarantee is expressly provided are not eligible for a refund, credit, or guarantee remedy.

SMS credits, SMS overage charges, carrier charges, telecommunications fees, third-party pass-through charges, and other usage-based charges are non-refundable once incurred or purchased, except to the extent expressly stated in the applicable signed customer agreement or order form.

6. Changes to the Refund Policy

Dealership Accelerator reserves the right to modify or update this refund policy at any time by posting an updated version on this page; provided, however, that no such modification or update will amend any signed customer agreement or order form unless expressly agreed in writing by the parties in accordance with that agreement. It is your responsibility to review this policy periodically for any changes.

7. Governing Terms

This refund policy is subject to the terms of the applicable signed customer agreement or order form, which will control in the event of any conflict or inconsistency with this policy. Any dispute relating to any refund, credit, or guarantee will be governed by the dispute resolution, governing law, and venue provisions set forth in the applicable signed customer agreement or order form. If no signed customer agreement or order form applies, this refund policy will be governed by the laws of the State of Wyoming, without regard to conflict of laws principles.

By subscribing to or using our services, you acknowledge and agree that any refund, credit, or guarantee rights are governed by this policy together with your applicable signed customer agreement or order form, and that the signed customer agreement or order form will control in the event of any conflict.

Contact Information

For any questions regarding this refund policy or any applicable guarantee, please contact us at support@dealershipaccelerator.io.