Service Level Agreement

Service Availability

The Company is dedicated to ensuring the Services are operational through commercially reasonable efforts. However, service availability may be disrupted due to the following events:

• Natural calamities (earthquakes, floods, fires), governmental actions, wars, terrorism, strikes, cyberattacks, and other unforeseen circumstances beyond the Company's control.
• Disruptions in access circuits connecting to the hosting service backbone.
• Issues arising from the Client's internal systems.
• DNS problems that are not within the Company's control.
• Scheduled maintenance activities (detailed below).

Planned Maintenance

The Company aims to notify the Client ahead of any planned maintenance that could interrupt Services. These maintenance activities will be scheduled during periods of low usage to minimize disruption.

Incident Response

The Company will strive to respond to Client-reported errors in the Services promptly during standard business hours. Prior to reporting, the Client should ensure the error is related to the Services and not external software or services. The Client is expected to provide all necessary technical information and personnel, including details related to third-party technology/services, as requested by the Company to facilitate error resolution.

Resolution Efforts

Should there be a breach of this SLA by the Company, the Client's sole remedy will be for the Company to use commercially reasonable efforts to address and resolve the Client's concerns.

Contact Information

For any questions or concerns regarding this Service Level Agreement, please contact us at support@dealershipaccelerator.io.